Bob Cornwall
Owner
Bob Cornwall is an ASE Certified Service Advisor with over 20 years of experience
Andrew Bray
Owner
Andrew Bray (AJ) is ASE Master Certified with numerous certifications and over 20 years of experience
MEET THE TEAM
PLACENTIA SUPER SERVICE CODE OF ETHICS
Our Code of Ethics guides the 100’s of decisions each of our staff members make each day. At the core of our value system is that our existence is dependent on providing great value to each of our customers – in their eyes.
- We treat each customer with Honesty, Compassion, and Courtesy. We live to serve our customers and we never forget this.
- We seek to provide outstanding service to our customers first because we know that this is the only way to a truly successful and sustainable business.
- We stand behind our word and don’t try to dodge our responsibility to you, our customer. We own up to our mistakes because this is the single most important method to learning and growing as a business and as individuals.
- We strive to promote goodwill in our communities by encouraging our people to serve other people and organizations that need help.
- We aim to promote and improve the reputation of the auto repair industryby providing an example of how a great shop delivers great service.
OUR QUALIFICATIONS
- Over 40 years of service to Placentia.
- Decades of experience providing top-notch service to auto repair customers.
- Most staff members are highly trained with ASE Certifications (Institute of Automotive Service Excellence is the standard for training and certification in the automotive industry).
- Our STEEP Process means a better value to you! STEEP stands for Superior Service, Trained, Experienced, Equipment, Parts. Simply, we deliver Superior service, hire the most professionally Trained and Experienced mechanics and advisors then provide them with state-of-the-art Equipment and use the very finest OEM (or better) Parts for your repairs.
- Our Quality is so good, we provide a 3 year, 36,000-mile warranty on our repairs! Most shops only offer 90 days to 2 years. This shows we stand behind our work and our word to deliver a superior service to you.